Shipping policy

Thanks for shopping with The Jump Off Store. We're a small shop run by bounce house operators, and we want your gear to get to you fast and in one piece. Here's how shipping works.

 

Where your order ships from

 

Most items ship from our warehouse in Covington, Louisiana. We ship mainly with UPS. Some smaller items go USPS.

 

Blowers ship straight from the manufacturer. Gibbons and FloSpin blowers are shipped by the vendor (Braxus / FloSpin) with UPS. Your blower arrives in its own package, with its own tracking number. We add that tracking to your order as soon as the vendor ships.

 

Shipping costs

 

Shipping is calculated at checkout by the carrier, based on the weight and size of your order and where it's going. You see the exact cost before you pay. We don't add a handling fee on top.

 

Processing time

 

In-stock warehouse orders are usually packed within 1 to 2 business days. We pack 7 days a week, but UPS and USPS pick up Monday through Friday, not counting carrier holidays. An order packed on Saturday leaves on Monday. Once it ships, we email you the tracking number.

 

Backorders

 

Some items, like certain straps, stake bags, and sandbags, come from overseas and can take a long time to restock. If something you ordered is backordered, we'll email you. In-stock items in the same order ship right away. The backordered item ships when it comes in. If you'd rather cancel the backordered part, reply to that email and we'll take care of it.

 

Slide Slick and Wash Off

 

Slide Slick aerosol cans and Wash Off are hazardous materials, so carriers limit how they can travel.

 

They ship UPS Ground only. We can't send them USPS or by air.

If checkout doesn't show a rate for your address, we can't ship that item there.

UPS Ground is slower than air, so order before your busy weekend.

 

Where we ship

 

We ship within the United States. Checkout shows the options for your address. If a method isn't offered, we can't ship that item there.

 

UPS does not deliver to PO boxes. Blowers, Slide Slick, Wash Off, and anything else that ships UPS need a street address.

 

Lost or stuck packages

 

If tracking stops moving, or the package never shows up, email us at info@itsthejumpoff.com. We'll open the claim with the carrier. We'll reship the order or refund you. You don't have to chase the carrier yourself.

 

Damaged or missing items

 

Check the order when it arrives. If something is damaged or missing, email us within 7 days of delivery at info@itsthejumpoff.com and include photos of the item (or what's missing), the box and packing, and the shipping label. We'll replace it. Please keep the box until we've sorted it out, in case the carrier needs to see it.

 

Returns

 

Returns are covered by our Refund Policy: https://thejumpoffstore.com/policies/refund-policy

Ask us before you send anything back. Packages that show up without a return request are not accepted.

 

Questions

 

Email info@itsthejumpoff.com. We're happy to help.